We believe you will be totally satisfied with your STORM purchase. If in the unlikely event you are unhappy with your purchase you may return the product to us for a refund. However this refund is not available if we reasonably expect that the item has been worn or the product is returned without its original packaging, including the clear protective wrap, or if you don't include your receipt. Alternatively you may ask for an exchange for the same or a different model. An exchange does not apply if we expect that the item has been worn or damaged in any way. If you are changing models, then there may be a price differential to be accounted for. Please note that for hygiene reasons, earrings and underwear are non-returnable and non-refundable.
Your request for a refund or exchange must reach us within 30 days.
In the unlikely event that you receive your item(s) in a faulty/damaged state, please notify us within 7 days of receipt of goods, these items will be dealt with in accordance with our returns procedure. Upon successful confirmation of the fault we will refund your return postage. Please note that refunds and exchanges do not apply if we reasonably expect that the item has been worn or damaged in any way.
Refunds and exchanges for Internet purchases cannot be obtained from STORM stores. Please inform us of any query by e-mail and return the items by post to:
37-39 Conway Street
London W1T 6ST
We aim to make the refund or exchange within 2 working days of receipt of the returned goods. Refunds will be made in the same form as the original payment.
After 7 working days from the day after you receive the goods we will deduct the cost of post and packaging (outwards and, if relevant, inwards) from the refund amount if you return the product due to personal preference, as opposed to some defect with the product. This also applies to transactions where free delivery was the chosen transportation method
Any items which have been customised by ourselves or by a 3rd party cannot be returned / exchanged on preference grounds only. They are still covered by the guarantee.