FAQ



Below is a list of F.A.Q on service & repairs for STORM WATCHES, please read the FAQ carefully prior to contacting us. For questions on other types of products manufactured by STORM please refer to the care & maintenance leaflet for that product.

Q&A in this section

If your question is not listed above, then please contact our Service Department email: Service@StormLondon.com

 

Q How can I obtain service for my STORM watch?

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Q Where do I send it for service / what is your address?

    STORM of London, Service Dept, 37-39 Conway Street, London W1T 6ST.
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Q What do I include with the watch, when sending it for service?

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    Please see Service Price List for examples of standard prices. For some models the prices may be higher. We will contact you to inform you of all charges.
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Q Will you advise me if there are any additional charges before work is carried out?

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Q How much for the return Postage & Packing?

    The return Postage and Packing charge for UK is:
    1) £6.00 for Recorded Delivery (no compensation for damage/loss),
    2) £8.00 for Special Delivery (with compensation for damage/loss).
    Please state which service you would like on your covering letter.
    For outside the U.K. the cost is £8.00 to £12.00 for International Registered post.
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Q How do I make payment for my repair/s?

    Please do not send any payment (eg: cheque/cash/postal order) with your watch.
    We will send you an invoice via PayPal or contact you for payment once we have assessed your item.
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Q What is the model name/number of my STORM watch/ How can I identify it?

    All STORM watches made within the past 15 years will have the model name engraved on the watch caseback, this is found usually on top of the STORM logo. Please note all our watches have model names and not numbers.
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Q Are your watches adjustable, if so where can I have the strap/band made smaller to fit my wrist?

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Q Where can I obtain extra links for my watchstrap to make it bigger?

 

Q Can I order spare parts direct from you without sending the watch in?

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Q How long is STORM guarantees valid for?

    2 years from the date of purchase. We require proof of purchase for returns under Guarantee.
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Q What is covered under the STORM guarantee?

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Q What is not covered under the STORM guarantee?

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Q How long will it take to service my watch?

     Please allow up to 28 days for the return of your watch. However there may be a delay over the 28-day period if spare parts are not in stock, if this is the case we will inform you.
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Q Is my STORM watch water resistant?

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Q How long do the batteries last in STORM watches?

     Usually up to 2 years from the date of manufacture, not date of purchase. Some models may vary.
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Q Where can I get instructions for my STORM Watch?

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Q Are your watches nickel safe / Anti-Allergenic?

    All STORM products are anti-allergenic and comply with current European standards.
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Q I have purchased a STORM watch from outside the U.K, where can I obtain service?

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