TERMS AND CONDITIONS
This is the Official STORM Website. At present we can accept orders for delivery to the UK and Ireland addresses only. In addition we are temporarily accepting orders for the following countries - click here.
a. The products shown on this Website are authentic STORM and cover a selection of designs available through our stores in the UK.
b. Product dimensions are approximate and for information only.
c. Bag product dimensions are accurate and are measured from seam to seam.
d. Colours shown are as accurate as Internet technology allows but there is likely to be / may be some variance due to the photographic lighting environment and also colours cannot be reproduced exactly on your monitor.
e. We may change product specifications, without notice, but please see our refunds policy below.
2) Terms of Purchase and Security
a. All orders are subject to stock availability and payment clearance.
b. We currently accept Visa, Mastercard, Switch and Delta.
c. You may also purchase via our mail order service, on 0207 874 6915.
d. Online payment transactions will be processed using a secure credit card payment system (128 bit SSL). This is one of the most commercially secure systems in use. In the unlikely event that unauthorised use is made of your card, the card issuers will normally cover the cost of all unauthorised use or limit your liability to £50.
e. You may cancel your order within 7 days of purchase and obtain a full refund by emailing or writing to us.
a. Prices are recommended retail price. To this we add insured postage and packing charges of £4.50.
b. All prices include VAT, currently at the rate of 17.5%.
c. Payment is in Pounds Sterling only.
a. We aim to despatch "Next Day Delivery" orders placed before 2pm weekdays the same day (during exceptional peak times, orders may be despatched the next day.)
b. UK FREE Delivery - UK Orders are normally delivered within 3-5 days.
c. When Chosen, Orders can be sent using a next (working) day* delivery**.
* depending on stock availability,
** UK destinations except postcodes
- GY1, GY9, HS2, PA61, PA62-75, PA78, ZE2-3. :- 2 day delivery
- KW16-17, PH30, PH41-44 :- 3 day delivery
(Channel Islands & Isle of Man may be delayed by Customs)
d.. International Orders are normally delivered within 7-10 days.
e. Orders placed for STORM accessories will be despatched within 5 working days within the UK and 15-20 days to international destinations.
f. All Parcels will be despatched by insured post.
g. You will be asked to sign for the delivery and this will be used as proof of delivery. If someone without authority signs for the product at the address you have given us, then this will be your responsibility.
h. If there is likely to be a long delay, for example if our warehouse is awaiting stock, then we will notify you. You can then cancel within 7 days and obtain a full refund by emailing or writing to us. Provision of the refund will discharge us from any and all liability for failure to deliver items ordered or to deliver them within the stated period. If you choose not to cancel and wait for delivery instead, we will try and achieve this quickly, but cannot accept any liability for failing to do so as fresh stock sometimes takes a few weeks to reach our warehouse.
i. Parcels are dispatched Weekdays Monday to Friday (barring bank holidays), however orders may be processed including a "Dispatched" email being sent outside of these times. If this is the case then the parcel will be dispatched during the next working day.
a. We believe you will be totally satisfied with your STORM purchase. If in the unlikely event you are unhappy with your purchase you may return the product to us for a refund. However this refund is not available if we reasonably expect that the item has been worn or the product is returned without its original packaging, including the clear protective wrap, or if you don't include your receipt. Alternatively you may ask for an exchange for the same or a different model. An exchange does not apply if we expect that the item has been worn or damaged in any way. If you are changing models, then there may be a price differential to be accounted for. Please note that for hygiene reasons, earrings and underwear are non-returnable and non-refundable.
b. Your request for a refund must reach us within 14 days or within 28 days for an exchange.
c.In the unlikely event that you receive your item(s) in a faulty/damaged state, please notify us within 7 days of receipt of goods, these items will be dealt with in accordance with our returns procedure. Please note that refunds and exchanges do not apply if we reasonably expect that the item has been worn or damaged in any way.
d. Refunds and exchanges for Internet purchases cannot be obtained from STORM stores. Please inform us of any query by e-mail and return the items by post to: STORM, 37-39 Conway Street, London W1T 6ST.
e. We aim to make the refund or exchange within 10 days of receipt of the returned goods. Refunds will be made in the same form as the original payment.
f. We will deduct the cost of post and packaging (outwards and, if relevant, inwards) from the refund amount if you return the product due to personal preference, as opposed to some defect with the product. This also applies to transactions where free delivery was the chosen transportation method
g. Any items which have been customised by ourselves or by a 3rd party cannot be returned/exchanged on preference grounds only. They are still covered by the guarantee.
6) Product Care and Servicing
a. If you require a strap alteration and are unable to obtain this service locally from a STORM store or quality jewellers, please return the watch in secure packaging, to our service department. Please include the strap alteration instructions that were sent to you with the purchase and post by insured post to: Customer Service, STORM of London Ltd, 37-39 Conway Street, London W1T 6ST.
b. If you wish to discuss any aspect of the care and maintenance of your STORM product, please call our customer help line on 020 7874 6901 and one of our customer care people will be happy to help you.
a. Please help us to minimise the effect we have on the environment by recycling your Old STORM watch or any waste electrical goods. To see more information on recycling your old electrical products, please click here. For advice on all aspects of recycling, including recycling of waste electronic equipment, please visit www.recycle-more.co.uk where you can find out the locations of collection points near to you.
a. You will obtain the same guarantee against defective materials and workmanship on any model, as we give for that model through a retail store sale. Please see the guarantee card that will be sent to you with the product for further details.
b. The terms of purchase do not affect your statutory rights.
9) Data Protection / Privacy / Emails
a. We take protection of your privacy and data seriously and recognise our duty to keep information about you safe and secure.
c. By "Checking Out" from our Shopping basket, and therefore Pressing OK to agree with our Terms and Conditions, you consent to receive communications from the STORM group. (these may take the form of Postal Mail, Email or other methods). You may at any time wish to opt out from these communications by emailing specifying your needs.
10) Design and Trade Mark Protection
a. We pride ourselves on our innovative designs and go to great lengths to create products that are uniquely STORM.
b. All our products are protected against copying by domestic and international law. We reserve all of our rights concerning our trade marks, copyrights and designs. Copying of any product in any form will be an infringement of our intellectual property rights and is strictly prohibited.
c. STORM is the registered trade mark and brand name of STORM of London Limited, a company registered in England with number 1914818.
a. We may amend these Terms and Conditions from time to time without notice.
b. There may be mistakes, inaccuracies or other errors in the information on this Website. For example the information may be out of date or incomplete in some way. If there is an aspect of your purchase that is particularly important to you, which will not be covered by our Return Policy, you are advised to visit one of our STORM shops to make the purchase. Please call 08700 2 STORM to find your nearest STORM shop. Alternatively please feel free to call our customer help line.
c. STORM is not responsible for the content of any external websites we link to.
d. For STORM Competition Terms and Conditions, please click here.
e. This site is being hosted and made available to you from England. English Government and the Courts of England have exclusive jurisdiction.
© STORM 2013